Buyer Faqs

Q. Do you accept refunds?

A. We accept refunds if a purchased item is not as described or is faulty. To submit a refund request, please contact support and specify exactly what is wrong with the product. If the product is faulty or not as described, we will issue a refund.

Q. Why do I need an account to purchase an item?

We keep all of your purchased items within your account. Not only will this guarantee delivery of your item, it also makes it very easy to update your themes when authors release updates.

Q. Are the themes listed on BootstrapBay reviewed?

A. Yes. All of the themes listed for sale go through an extensive review process by our team. This ensures the highest quality standards for our buyers.

Q. Why did one of the items in my downloads disappear?

A. Theme authors retain the right to remove their items from BootstrapBay at any point in time. When this occurs, these items will no longer be made available for download. Always make sure to download your purchased items right away.